Management By Exception with Proactive Alarms and Alerts
With AirWatch, instead of your help desk having to find the mobile device with the issue—no small feat when you have hundreds or even thousands of mobile devices—the issue proactively finds your help desk.Large wireless networks with hundreds and even thousands of mobile devices used across a large geographic area can easily hide problems or impaired operations from network administrators. AirWatch addresses this scenario by constantly and continuously analyzing data—like battery life, memory information, signal strength, running processes and much more —from the network's mobile devices, access points and controllers for problems or issues.
When AirWatch identifies an issue or potential issue, the solution first attempts to self correct it. If the solution cannot resolve the issue, it then proactively notifies your help desk, minimizing the impact on your operations. For these alerts, AirWatch uses dashboard alerting, SMS/text messages or emails.
This approach—Management by Exception—is a big deal. It means your help desk can be more productive and more efficient. It means you can minimize device downtime. It also means you can provide a better end user experience, not to mention better management of your end users.
