Windows Mobile

Track, Monitor and Manage All Your Mobile Devices All the Time

In just a few short years, supporting mobile devices—everything from Blackberrys to ruggedized handheld computers to Smartphones—has gone from being a niche aspect of IT support to a mission-critical function.

Until AirWatch, no one solution could adequately support mobile users and their myriad of devices—iPhones, Blackberrys, Smartphones, mobile computers, mobile printers and more. Subsequently, help desks could not provide mobile users a support experience that PC users have enjoyed for years.

Now, all that’s changed. With AirWatch, you have a functionally robust solution supporting all your mobile devices in real time. Not just some manufacturers’ devices. Not just 802.11 mobile devices. Not just cellular devices. Not just Windows Mobile devices but ALL your mobile devices all of the time simultaneously.

AirWatch MDM Functionality: Robust, Highly Scalable and Easy to Use

Designed specifically for enterprise mobility, AirWatch’s functionality provides today’s IT and help desk functions with the right tools and technology to track, monitor and manage your fleet of mobile devices and the people who use them. 

AirWatch Mobile Asset Tracking and Management

• Comprehensive device lifecycle tracking by serial number and asset tag
• Track mobile device status in real-time as well as ability to leverage status history for proactive analysis and diagnose of potential issues
  • Battery characteristics including battery life, temperature and many other statistics
  • Device performance including CPU usage, memory statistics, etc.
  • Executables running on the device
• WLAN status including signal strength, AP association and 20+ other statistics
  • Current AP association and other visible APs within range 
  • Data usage through WLAN interface
  • WLAN network troubleshooting, including the ability to associate dynamically a device’s location based on network association
• WWAN status information including;
  • SIM card, which AirWatch tracks as a separate, specialized mobile asset
  • Phone number, signal strength, cell tower, carrier, IMEI#, and other WWAN attributes
  • Data usage through WWAN interface
  • SMS, email and phone history with detailed transaction information
• Device check-out / check-in—tracks which employee used which device as well as the physical status of the device at the start of the shift and then again at the end of the shift
• Tracking of associated device assets, including service plan, third-party software loaded on device and associated physical equipment (i.e., cradles, etc.)
• SMS and phone log audit trail and analysis
• Live, real-time GPS location tracking and mapping 
  • Uses a ‘breadcrumb’ trail of the device position on a time and distance basis
  • Analyzes and leverage this data to help ensure your mobile workforce performs optimally.

AirWatch Advanced Mobile Device Updates

• Rapid deployment of new devices and enforcement of pre-defined ‘Golden Image’, including:
  • Device settings
  • OS updates
  • Security settings (i.e., WPA / WEP)
  • Third-party application versioning
• Comprehensive, flexibile over-the-air (OTA) provisioning:
  • Wizard-based process for creating mobile device update, including device settings, OS updates, registry settings, security settings (i.e., WPA / WEP) and third-party app versioning
  • Flexible provisioning allows you to provision one device, a user-defined group of devices or your entire fleet of mobile devices
  • Force immediate provisioning or via a pre-defined update schedule
  • AirWatch agent ‘wakes-up’ device for provisioning updates based on pre-determined schedule
  • Monitors completion rates, identifies any errors and alerts help desk
  • Identify mobile devices by software version loaded via simple reporting options

Remote Mobile User Support

• Mobile device remote control including:
  • Screen capture and library; also available in video format
  • Macro creation and playback for common configurations across your fleet of mobile devices
  • Remote management functions executed via web-based console
    • Device reset, including soft, hard and factory reset
    • Device messaging, forcing user acknowledgement
    • Real-time file management and real-time registry management
    • Console-initiated device provisioning