What’s the cost associated with a mobile user reverting back to a paper based process?
Is it loss of process efficiency, loss of time associated with cash payback, or loss of revenue from being unable to conduct your daily business? As more organizations have moved to a support model that puts their sales and support staff on-site with their clients and away from their IT support teams, or centralizes their support staff from their remotely located users, traditional IT support tools have been unable to provide the necessary capability to provide support to the user at their location.AirWatch™ Mobile User Support provides the ability for IT organizations to improve their mobile users’ experience and productivity. AirWatch™ provides the toolkit needed to “touch, feel, and see” the mobile device as if it were physically present. Mobile User Support also links disparate support organizations together at the device so that all necessary parties can evaluate and resolve the issue in real time.
Mobile User Support Benefits:
- Mobile User Support tools optimized for high-bandwidth (802.11n) and low bandwidth (GSM, CDMA, satellite, etc.) bearer methods, allowing all tools to be available for all users.
- Real-time remote view and control of the mobile device, allowing remote support personnel to see the mobile user’s actions on the device and provide remote training and / or correction as needed
- Ability for multiple users to remotely view and / or control the device simultaneously from diverse support locations, supporting tiered or multi-organizational support organizations
- Single screen and / or video capture capability to record user issues in the field and library those issues within AirWatch™ for historical research purposes
- Ability to remotely view or access the mobile devices file structure, windows registry, or process list without interrupting the user’s mobile experience providing unprecedented control of the device as needed to support the user or diagnose issues
- Ability to ‘see’ the mobile devices view of the WLAN or WWAN network (including telephone functions), creating a total view of the network environment to which the device is subjected
- Advanced provisioning capabilities allow OS updates, windows registry settings, WLAN profiles, or 3rd party updates to be easily created, scheduled, deployed, and backed out if needed to 1 or many devices
- Ability to reset a mobile device remotely as needed
- Ability to send message pop-ups to one or many mobile users
- Ability to locate the mobile device via latitude and longitude using the device’s GPS coordinate
