Partner Definition

Service Provider Partners are organizations that currently deliver mobility solutions to their customer base. AirWatch Service Provider Partners maintain control of their environment within the AirWatch hosted infrastructure and are providing their customers with mobile device management as a managed service.  This solution can be “white-labeled” or rebranded by the partner to maximize brand recognition. Fees: $5,000.

Partner Benefits

AirWatch provides Service Provider Partners with enhanced benefits, including a dedicated AirWatch Channel Account Manager, onsite training classes and an Advanced Service Pack with 40 hours of professional services support and/or training. Service Provider Partners also receive marketing and training materials, webinars and video portal access to an extensive collection of product videos and technical documentation.

Partner Responsibilities

Responsibility Partner AirWatch
Generate qualified leads yes no
Define pricing for AirWatch subscriptions and services yes no
Sell AirWatch subscriptions and services yes no
Maintain AirWatch technical training requirements yes no
Deliver solution hosted from AirWatch’s hosting environment yes no
Manage customers and devices in the AirWatch console yes no
Maintain customer relationship yes no
Resolve customer support incidents – Severity Levels 1, 2, and 3 yes no
Resolve partner support incidents – Severity Level 3 no yes