AirWatch Support Services

AirWatch Support Services offers technical assistance and self-help options through our extensive resources to IT administrators. Our Support Services Team (SST) members are AirWatch certified to help support our customers and partners. With five support centers around the world, service requests are addressed by regional AirWatch support centers during their local business hours.

24x7x365 Global Support

Based upon support offerings and severities, support requests submitted outside local business hours, including weekends and regional public holidays, are covered by other regional support centers. Our support centers offer support in seventeen languages (available during local business hours) and every support center offers support in English.

“AirWatch was the best fit for our needs, due to ease of management, customer support and cost.”
Dan Lynn, Director of IT, Mohegan Sun at Pocono Downs

myAirWatch Portal

myAirWatch is an online community for AirWatch employees, customers and partners, featuring resources, training, analytics and our support portal. Organizations can view open and closed support requests, solutions and feedback from the AirWatch Support Services team. In addition to support requests, you can leverage the AirWatch knowledge base to self-resolve common issues and find information about the latest AirWatch enhancements through announcements, community forums and FAQs. AirWatch Resources provides software downloads, whitepapers, product guides, analyst reports and more that can be bookmarked for quick reference.

New to AirWatch?

Register for an AirWatch ID and myAirWatch access

AirWatch Support Services Options

AirWatch offers customers three levels of support services: Basic, Enhanced and Enterprise.

AirWatch Support Services Options

How to Buy

Contact your Account Executive or the Account Services Team at support@air-watch.com.

“AirWatch immediately stood out as the most interesting solution and the one that offered the best user support.”
Stefan Trebo, ICT Manager, Rotho Blaas

Looking for Other Services?

Training Services
AirWatch offers a comprehensive and easily accessible catalog of training resources that provides varying levels of product knowledge and technical expertise.

Professional Services
AirWatch’s strong track record of global implementations empowers our mobility experts with the knowledge and hands-on customer experience to ensure a successful mobile deployment.