24 / 7 / 365 Global Support Team

AirWatch is dedicated to providing each customer with numerous opportunities to interact with our team when a technical question or incident may arise. Our global support offering provides customers with a designated Account Manager, access to the ASK Knowledgebase, and 24/7/365 global support. Download AirWatch Maintenance and Support Overview.

Account Management Team

Account Management Team

The AirWatch account management team plays a key role in AirWatch’s commitment to personalized and proactive customer support. A member of this experienced team of professionals is assigned to every AirWatch customer and continues to support the customer throughout their mobile deployment. In addition to reaching out to customers at regular intervals to check in, Account Managers provide customers with updates on latest features, product roadmap, industry trends, available resources and user group events.

ASK Support Portal and Knowledgebase

ASK Support Portal and Knowledgebase

The AirWatch ASK Support Portal and Knowledgebase provides you with the ability to create new support requests and update or track the progress of any open tickets. This feature includes visibility into AirWatch Support Agent feedback, solutions, and ticketing history. In addition to support requests you can leverage ASK to review the AirWatch Knowledgebase. The Knowledgebase can be used to self-resolve common issues, browse product documentation, and find announcements on the latest AirWatch enhancements. The Knowledgebase is conveniently organized into the following categories:

  • Announcements – Product updates on the latest features with use cases and product videos
  • FAQs – Detailed answers to some of the most common questions on a wide variety of MDM topics
  • How Tos – Step-by-step instructions for configuring advanced settings in the AirWatch console
  • Tips – Guidance on handling complex scenarios such as advanced security settings and error resolutions
  • Documentation – Full product documentation on the latest releases for console administrators and end users
Support Team

Support Team

The AirWatch support team is available 24 hours a day, 7 days a week, 365 days a year. Our support team can be contacted in a variety of manners and provide a level of service consistent with promised SLAs based upon severity of incidents. Download AirWatch Maintenance and Support Overview.