Become an Expert

AirWatch offers a comprehensive and easily accessible catalog of training resources that provides varying levels of product knowledge and technical expertise, depending on the administrator role. Whether you prefer on-demand access to product documentation, instructional videos, online forums or instructor led training courses, AirWatch provides the resources you need to optimize your mobile strategy.

Product Documents

AirWatch offers core and advanced product documents, “how-to” guides, getting started checklists, and technical whitepapers that cover key topics and address common challenges.

Instructional Videos

The AirWatch video library consists of succinct instructional videos organized by training curriculum, topic, and experience level to help you manage your own training schedule.

Training Webinars

AirWatch offers live and interactive webinars on a weekly basis on topics including standard training, as well as mobility hot topics and the latest AirWatch product features.

ASK Knowledgebase

The ASK Knowledgebase allows you to learn valuable tips and tricks written by AirWatch experts and interact with the customer community in the online forums.

AirWatch Academy

The AirWatch Academy is designed to make you an expert in deploying and administering AirWatch in a way that best supports your business. The Academy offers instructor-led training conducted by an AirWatch expert, and self-taught course options that are equally comprehensive but allow the student to learn on-demand at their own pace. Every course is customizable and consists of audience-specific knowledge areas that include lab environments with workbook based hands-on skills exercises. Academy courses are available to both customers and partners.

Administrator Track

The Administrator Track provides an overview of commonly used AirWatch features where trainees gain the ability to perform core administrative actions. Courses include topics in the following areas:

  • Best practice deployment procedures (AIM)
  • Console basics
  • User management
  • Authentication and enrollment
  • Securing mobile devices based upon defined best practice governance policies and profiles
  • Configuring devices to support approved connectivity settings for Wi-Fi, VPN and telecom
  • Email management
  • Application management
  • Content management
  • Self-Service Portal
  • Reporting
  • Monitoring and managing devices based on industry best practices

Technical Track

The Technical Track provides advanced and comprehensive knowledge relevant to the AirWatch architecture, server-side maintenance and other technical components of the AirWatch solution. Courses include topics in the following areas:

  • Installation prerequisites and procedures
  • Virtualized and non-virtualized configurations
  • High availability and disaster recovery solutions
  • API integration
  • SDK usage
  • Environment monitoring and maintenance
  • Troubleshooting