Design exceptional guest experiences to drive loyalty to your brand

Improved Guest Experiences

Mobility in the hospitality industry can improve convenience, accessibility and independence for guests during their stay. Allow guests to check-in, schedule airport shuttles or spa appointments with ease; delight guests with self-service access to tourist information; and streamline room service with mobile ordering.

Mobile Hotel Management

Keeping track of staff schedules, shift responsibilities and special requests in real‐time can be addressed with iPads used as kiosks or shared devices with check‐in/check‐out capabilities. Empower your front desk staff, housekeeping and concierge to manage reservations, check room rates and promotions, view guest profiles, and communicate with other staff members in real‐time—from anywhere on your property.

Mobile Payments

The ability to integrate mobile payment solutions into POS systems is one of the most important advancements for hotels and restaurants. Adding mobility and fluidity to payments—with the right devices and apps—can help hospitality properties effectively and efficiently utilize resources and employees. Cut down on lines, create new revenue streams and turn over tables more quickly with mobile points of sale.

“We are striving to reduce check-in lines for guests by providing booking details on iPads to hotel staff. Mobile devices impress our guests and enhance the world-class customer service that we provide.”
- Joe Tesfai, Senior Vice President of Information Technology, Atlantis, The Palm

Introducing Industry Templates

AirWatch provides the tools needed to transform business processes quickly with our industry templates for hospitality, included in VMware AirWatch® Enterprise Mobility Management™. On the road to hospitality transformation, deploying an EMM solution is only one stop. Hoteliers need the policies, restrictions, and critical applications to enable initiatives like mobile point of sale, enhanced guest experiences and hotel management. Our wizard-like industry templates for hospitality provide the tool to kick-start your mobile initiatives with a single click.

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