Citizens are increasingly demanding greater responsiveness, efficiency, and accountability from their governments. The ubiquity of Internet access, proliferation of mobile devices, and the popularity of applications have made it critical for governments across the globe to improve their citizen services via mobile channels. In this vein, governments at all levels (federal, state, and local) must implement the appropriate technologies and infrastructure that will allow for the expansion of mobile capabilities. However, these organizations are simultaneously challenged to increase information security, comply with regulatory mandates, transition retiring workers and cut IT costs—while also increasing operational efficiency.
This case study will highlight the opportunity for mobile and cloud technologies in the Public Sector–specifically for state, local and federal government agencies where secure mobile application access can offer key productivity gains.