Services | Your Steps to a Successful Mobile Deployment

Support | We’re in Your Corner

VMware is committed to the long-term success of our customers. We offer extensive resources for customer support, technical assistance and self-help options to help you meet your mobility and business goals.

We’re There for You When You Need Us

Our support staff provides first-rate technical assistance to keep your mobile deployment running smoothly.

Seven support centers are strategically placed around the world to provide you with fast and efficient access to the support team in your region during local business hours. Each center is staffed with engineers that provide industry-leading expertise in mobility and have experience supporting real-world mobile environments. Support is available in seventeen languages.

Customer Support Options

Basic

Support Details

Entry-level support recommended for customers that only require support during local business hours.

Datasheet

Basic Support

Customer Support Options

Production

Support Details

Faster response times for critical issues helps to ensure seamless access to your AirWatch mobility environments.

Datasheet

AirWatch Production Support

Customer Support Options

Enterprise

Support Details

Designed for customers who need access to senior-level, proactive support staff to keep mission-critical mobility environments, apps and email up and running 24x7.

Datasheet

Enterprise Support

AirWatch Customer Support Options

 
Basic
Production
Mission Critical

Support Details

Weekday Support for Test, Development and Non-Critical Deployments

Focused, 24-Hour Support for Production Environments

Priority Access to Senior-Level Engineers and Proactive Account Management

Support Account Managers

Included with the purchase of Mission-Critical Support, Support Account Managers (SAMs) are assigned resources responsible for your success and satisfaction in implementing and managing Workspace ONE powered by AirWatch technology. SAMs work with you one-on-one to minimize operational risks and realize business value from your mobile strategy.

AirWatch Free Trial

Try VMware Workspace
ONE FREE for 30 Days

  • star icon Fully Functional Product Trial
  • phone icon Enroll Up to 100 Devices
  • card icon No Credit Card Required

Get Started Now